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Score from 751 reviews Okay
(Search) Address: 3333 Shelby Street, Ontario 91764
I absolutely loved the excellent customer service I received from the gorgeous tall young African American woman-- both when I arrived and departed. She is the best ambassador of a company that you can have because of her can do attitude, professionalism and courteousness and really good memory! I observed she made everybody she came into contact with (staff included) feel like they were special to her! In addition, I loved my room and the swimming pool area (sans the ripped pool furniture). A. all reviews » Our suite was beautifully decorated and felt far nicer than a standard hotel room. The artwork, mural, turquoise and butter colored walls, accent pillows, laminate flooring and rug all made it feel much less anonymous. The shower with rain shower head, ample room for two, bench, and cushy towels, was luxurious. The bed was very comfortable. It was so nice to have a sofa and ottomans, plus a bench.I find the hotel well keep with everything I need and a little more. I"ve enjoyed staying there on multiple occasions and highly recommend the hotel to all my friends and family. The staff is friendly and easy to talk to. I will continue to stay at the hotel every chance I get. The staff was very helpful and friendly. The facility is inviting and clean. Our room had that WOW factor upon entering the room and the rain shower head and teak bench in the shower was an added bonus. The bed was comfortable and our first floor room was quiet.The size & lay out of the room was nice & large like a suite. The design/decor was really cute. The chaise at foot of bed was a bonus. The dark hardwood floors brought everything together & gave a warm "home" somewhat luxury feeling. We were most impressed with your knowledgeable and courteous staff, as well as the general appearance of the hotel overall. We would recommend it very highly for it"s access and convenience to shopping center.The layout was very great and comfortable. Had booked a std. Room and was upgraded to the suite when arrived free of charge. Since they where all taken upon arrival. Very friendly staff. I liked the room, the space and the decor. The woman at the front desk who checked us in was very nice. The shower was nice but a little rusty.I like the colors and the wall paper design, nice furniture. Its a warm and cosy. Not expensive, and the bed its so comfortable!. The hotel had a very contemporary modern feel. The rooms were very spacious and beautiful. I loved everything about it!. Staff were courteous & helpful. Gave great directions to local eateries & seemed genuinely glad to help. The way the room was designed was very nice. It felt like a stay at home but in a smaller version.Nice rrom, felt like an apartment rather than a hotel. Comfortable bed, nice shower. Overall good. The staff was very friendly and accommodating. The rooms are very spacious and clean.The rooms are a great value. The design of the hotel is unique and attractive. Every one here was very friendly, it made us feel like being in our own home.Breakfast lounge, everything clean and in good repair. Excellent price. The room was really nice, from the bedding to the cleanliness.Everything was great. Room was very nice. Rooms are large and nicely updated. How clean and really comfortable. Clean, neat and friendly staff.Staff and room where great!. clean, central location. clean and comfortable. Clean spacious rooms. Everything. The rooms were great! We had a family suite so it was very help helpful putting our babygirl to sleep.The room, design, floors, paint, furniture and overall style very nice! The price was great. Style is so good. Very clean . Comfortable.Room was niceprice was good. Beds nice, shower great. Clean friendly staff. Room was big. Location. Value. I had ONE towel all weekend, there were excuses after promises, I fought for every small amenity I needed. They are not a professional operation. The bed was very comfortable. Love the decorations of the hotel and rooms.I liked the interior design concept. Close to freeway!. Nothing. The bar and cafe were never open nor available during the days I stayed there. And the one time they appeared opened my friend (another guest I travelled with) was told she couldn"t come in because of a private party. Why post hours for your cafe and bar if it"s not really for opened for all of your guests?. The lights weren"t hooked up right to the wall switches. There were only 2 bath towels and just soap and shampoo, not conditioner and lotion, like most hotels. The included breakfast consisted of tasteless waffles, commercial mini-muffins, cereal, juice, and odd-tasting diet yogurt. There was no outlet by the desk for our computer. This property needs a food and beverage director with imagination. I understand "continental" breakfast and appetizers for happy hour but the food available at this hotel is week. Our room was VERY nice with that “WOW” factor upon walking in the door, but the mini fridge and the microwave we were expecting didn’t exist. There are no convenience type stores within walking distance of this facility so some additional vending machines with more variety would be nice.No fridge or microwave. The tv didn"t have sound on some channels. No washcloth size towels & the hand & "bath" size towels were kinda thin & rough. Bathroom didn"t have a vent. Use a spare towel under the shower door on the floor since they leak.I did not like the extra fees I was charged but I was credited back my money, so it"s ok.The jacuzzi was not in service. no microwave. They always ask me if this is my first time... You have no records of me. It doesn"t make me feel speacial. And your hotel it"s my favorite spot. Maybe you guys need to introduced a rewards or a club member card.The bar tender. No wash cloths!And, quite maddening, no devices with a USB port to charge phones. There were 2 of us but only 1 towel to shower with. No hand towels to dry our hands off with. The room next door had what sounded like a dog barking majority of the night. Breakfast was quite lacking. The television only had a few channels that actually worked. Some of the channels showed a picture but had no sound other channels were just blank. The bed wasn"t very comfortable either. Maintenance of the hotel and furnishings is poor. If hotel management doesn"t invest funds in the property it will no longer be a place I can recommend.A little better food selection in the evening. I arrived tired and hungry and there was little to eat. The room description said it came with a fridge and we had bought a few things to put in there, but our room didn"t have a fridge. There was no iron or board available in our room. The vending machines only took dollar bills and the front desk didn"t have change for a twenty. Also, as my kids were hungry, I wanted to order from the cafe, but it closed early because it was slow, on a Saturday. Therefore we had to leave the hotel to get food.No restaurants close-by !. price was a bit high for value.the pool was cold and the hot tub wasn"t usable. we could have used more washcloths and a 2nd wastebasket. no full breakfast like other hotels we stayed at in ontario. The free continental breakfast was a little lacking. TV didn"t have channels that were listed and no volume on some of the stations.The customer service was horrible. When checking in, we had to wait for someone to help check us in at the front desk for about 15 minutes!. The remote control for the tv was disgustingly dirty, the night shift check-in guy was rude and condescending. The internet was slow even at 1am . . .Too slowly internet...oh my god~~~shut internet network system... About 6-8 channels on the TV had no sound. I had to ask for towels and soap.Hairdryer on the floor in the bathroom made me think it hadn"t been cleaned.Spare room was huge with no chairs, one sofa seating for two, looked asif they had forgotten to furnish or as if someone had stolen at leasttwo chairs, pool dirty and nnot heated as advertised, jacuzzi out oforder, outdoor furniture stained and ripped up as if with a knife, inneed of a paint job and multiple repairs throughout with dingyfurniture in halls and very substandard decor...really eitherunderstaffed or mismanaged though the staff was friendly, in dire needof professional mgmt. 1st day No towels, had to call front desk to request, 2nd day no hand towels or washcloths. TV only had a few channels and the good ones had no volume, front desk blamed it on the cable carrier.AC didn"t workone of the tv"s didn"t workno no microwave for paying exactly 204 bed was a little uncomfortabledidn"t have our reservations right. The pool area was not clean, and lounge furniture torn and dirty. bar poorly stocked and most offered bar bites not available and very small in portion. The breakfast was very minimal, the only waffle maker failed to work. No newspaper were available and tv sets had numerous channels we could not access sound on...silent TV.Bar FoodRoom TemperatureKept having to request towels. The fact that we were moved three different times to different rooms because of things not functioning properly in the rooms.The fact that everything in the hotel was of the cheapest quality and poorly maintained. Our safe was broken and the T.V. didn"t work well..The sound insulation was horrible, every sound from other rooms were loud and clear. The mattress was saggy and uncomfortable.
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No towels, elevator did not work, we were on 3rd floor with baby andstroller. Complimentary breakfast was in the cafe that had a b ratingfrom the dept of health.The rooms were terrible dirty towels no seating, a suite that you can only seat 2 people! Ridiculous for that price!!.