I\"ve to be told I need to never call a user that, because it display screens a negative attitude. It\"s not \"can do\".

You are watching: I ll see what i can do

I don\"t believe that. Ns think it\"s moral to speak things like that. If who asks you because that something and also you don\"t recognize the answer, it\"s what you have to say. It\"s realistic.

To me, it\"s better to under-promise and also over-deliver 보다 vice versa.

Talk amongst yourselves...


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I think the is every in the attitude when you current it. You have the right to pretty enthusiastically say \"I\"ll check out what I can do!\"


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Scott Alan miller wrote:

I think that is every in the mindset when you present it. You deserve to pretty enthusiastically to speak \"I\"ll check out what I deserve to do!\"

Exactly! organization with a smile. Much better than over-optimism with a scowl, wouldn\"t you say?
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I think it all relies on her honesty. Execute you in reality intend to perform the finest you can?

For me it\"s about setup expectation. Don\"t tell someone you deserve to fix that if you\"re no actually sure you can. Do your ideal is a viable option, IMHO. 


I see no concern with the at all! ns agree that it is every in just how you speak it though. Also, I have actually a 99% satisfaction rating through 350+ customers & only two IT guys - ns feel that we have obtained that due to the fact that I have a plan to under-promise & over-deliver quite than over-promise & fail or under-deliver.

Honesty is the finest policy!


Yeah. I\"m running right into an worry where I\"m not over-promising. Someone rather is. And they\"re leading to me to have to deliver for them. It\"s a frustrating position to be in. However I just take it someday at a time.


But you have the right to still current realistic expectations - to trust me, you will certainly be shocked just how surprised someone is once you say \"honestly, ns am not sure that is something the we can handle at this time. The is most likely a limit etc\", climate a job later, once you give them the results they were questioning for, castle absolutely love you! it isn\"t dishonest, girlfriend are simply telling them no to give their really hopes up. ~ above the various other hand, if you speak \"Sure, it\"s a cinch\", then have to come tomorrow & say the you to be wrong, that sucks!


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Serrano
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Walter782 Sep 29, 2009 at 16:49 UTC

I never promise anything i am not 100% sure I deserve to deliver. If I have to research very first I say that I need to look into that prior to I can give you an answer. ~ that, no matter the answer an excellent or bad, I supply the answer. Climate the decisions are made.

 

My bosses recognize I can\"t recognize everything and they recognize that.


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Serrano
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Steve1269 Sep 29, 2009 in ~ 16:59 UTC

Walter782 wrote:

I never ever promise anything i am no 100% sure I have the right to deliver. If I need to research very first I say that I have to look right into that before I can give you one answer. After ~ that, no issue the answer good or bad, I deliver the answer. Then the decisions room made.

 

My bosses know I can\"t know everything and also they know that.

I agree through this. A great honest price is always better than a \"maybe\" If you deserve to you can, if not say so.
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Habanero
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Thereal_Joe Sep 29, 2009 at 18:18 UTC

I think anyone that has time to be offended by getting an answer like this, simply doesn\"t have sufficient to do.

 

Seriously, ns don\"t view a trouble with it, and I dare a user come come complain to me that one of my guys told castle \"I\"ll view what I have the right to do\".

 

Now if it\"s the chairman of the company on the other hand, well simply safer to tell castle \"will do\", and have come tell them later on why not.


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Pure Capsaicin
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akp982 Sep 30, 2009 at 02:11 UTC

akp982 is one IT business provider.


Its all good yesterday ns wore a t-shirt speak no i will certainly not solve your pc


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Jalapeno
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Martijn705 Sep 30, 2009 at 02:48 UTC

i normaly usage the words \"i to be going to perform my best\" it\"s not like we room Gods and also we have the right to repair everything that is damaged or burned out or fix every problem in one minute.


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Jalapeno
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Bungalore Sep 30, 2009 in ~ 03:10 UTC

I think \"I\"ll view what I have the right to do\" is a perfect reasonable response. Especially if it\"s a user inquiry which is no critical. And also \"I\"ll do the best I can\" is likewise good. As soon as a user come in with a laptop riddled with viruses as result of misuse and urgently requirements resumed use of his device \"I\"ll execute the best I can\" is pretty much all you have the right to say!


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Cayenne
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ImbaAdmin Sep 30, 2009 at 03:14 UTC

This is specifically what i tell mine users. \"I´ll do my best\" or \"I´ll watch what I have the right to do, however don´t know exactly how long it will certainly take.\"

 

And sometimes I take care of it favor Scotty indigenous Star Trek:

\"Captain, the engines failed.\"

\"OK, Scotty, how long that will require to repair them?\"

\"5 Hours\"

\"You have actually 4. The klingons room on ours trail.\"

\"OK, I´ll do it in 3.\"


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Cayenne
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Richard Hipkin Sep 30, 2009 at 03:32 UTC

If i cannot immediately aid someone I will let them recognize that I call for time come sufficiently research study the issue and also that I will come back to them through a solution, if they ask if I deserve to solve their problem I will certainly answer them v \"I will absolutely see what I can do.\" I check out nothing wrong with this statement as I am gift perfectly honest. Ns think if you promise castle anything else and also you cannot deal with their problem you\"ll look at worse for it.


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Ghost Chili
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Kenny8416
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Sep 30, 2009 in ~ 03:54 UTC

Honesty is always the finest policy - making guarantees you can\"t save is just creating double the pain additional down the line. Sooner or later on you\"re walking to have to tell the user that can\"t it is in done, or it\"s not a priority just now, and so on etc.

If someone is questioning for the impossible I just tell lock it\"s no possible, if it\"s possible but really expensive I tell them the too. For the grey area\"s climate again ns stick through honesty - normally \"i\"m not sure around that I\"ll have to look in come it and get earlier to you\" the big thing right here is come make sure you DO get back to them. Civilization accept most things rather happily as long as you space genuine and also keep her promises. That goes because that the CEO too, he\"s the last person I\"d want shot lying to.


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Mace
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Limey Sep 30, 2009 at 07:20 UTC

I agree with Kenny ^

I carry out prefer to say \"Let me look right into that and I will get back to you\" quite than either of the paragraph in the title, though. Had to do it with the CEO yesterday, have actually the deliverable all set to go this morning. She\"d better be happy!

If I find something is not feasible I usually try and describe why ns think that is the case, the 50,000ft overview, organization terms, etc. Definitely avoid geekspeek.

Sometimes that is feasible but ns don\"t have actually the time to do it happen, if the company needs the sooner climate it\"s as much as the department head to work-related it out v me and the CEO regarding what else gets pushed back.

Setting a timeframe expectation up front usually works because that me. If ns can\"t \"look into it\" until next week i tell lock that, if that\"s a problem then us discuss.


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Chipotle
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Mike at SCA Sep 30, 2009 at 07:45 UTC

How about \"let\"s watch what WE deserve to do?\" do it a mutual expereince.

We in IT are the experts, yet be clear the being the professional doesn\"t typical you recognize all over there is to know.

I use analogies a lot. Your physician in an expert, but he/she does not always get it appropriate the very first time due to the fact that the human body is a complex system, much like a computer or network. Same snapshot can it is in painted utilizing the auto mechanic and also the intricacy of contemporary day cars.

\"I don\"t know\" is one acceptable expression when complied with by \"but i will find out.\"


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Ghost Chili
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David9459 Sep 30, 2009 in ~ 08:04 UTC

I know this is a legitimate question. I also made decision years back ( before doyourpartparks.org - yet I would have actually jumped top top doyourpartparks.org if it had been available) to just respond to requests because that technical aid that had actually a occupational order in place. (Obvious exception - boss, payroll, etc.).

I\"ve additionally tried to educate human being (mostly great teachers) that the exact same thing uses to tech support as it does to their students; raise her hand, wait your turn, be polite, etc.

If the person has a occupational order in place and also wants to know when I deserve to close it climate I answer straight if I can (\"tomorrow\" if I know I deserve to do \"tomorrow\") or if I don\"t recognize when I tell them that \"I don\"t know\" however it will be as soon as ns can obtain it excellent - and that\"s true.

If they don\"t have actually a job-related order in place (and they all know they should) then i tell lock the truth - I have no wa yof understanding until they placed in a job-related order. Because the normal concerns are (first in - first out) climate this in effect lets them identify their location in line. IF they wait a week to submit a occupational order climate they room a main farther away than they were as soon as they made the verbal inquiry.

For the world that usage the procedure work orders deserve to take from a pair of minutes to finish (simple advertisement password troubles for students) come much much longer (building a new math lab, etc.) however they space all conscious that I look in ~ every solitary open work order every single day since it is my goal to effectively close all of them.

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So, I think many of united state agree that \"I\"ll view what I have the right to do\" is a legitimate response, but it requirements to be reinforced with a documentable way of assuring that what we \"can do\" is ideal for the organizations we support.