Aron Hsiao wrote around eBay for The Balance tiny Business. That is an experienced buyer and seller, with knowledge on user trends and best practices.

You are watching: 1 (866) 540-3229


Once top top a time, eBay readily available email addresses for customer service, live chat, call contacts, and also webmail support. End time, however, eBay has become challenging to contact.


Is it Still possible to call eBay Directly?

It is still possible to contact eBay and also talk to a client representative. Find "contact eBay," and you will uncover a telephone number for customer service: 1-866-540-3229. Follow to part accounts, the wait time because that this number is frequently three minutes. EBay also offers a call number for fraud detection, i m sorry is 1-866-643-1607. The wait because that this number is typically about seven minutes.


For technological support, eBay has on-line technological support, and also a an answer is frequently received in ~ 24 hours. For digital customer or technological support, eBay users can call the virtual Helpdesk.


call Methods That have actually Disappeared

It is true that networks that supplied to be available to with eBay were gradually hidden deeper and deeper in the eBay pages and have to be discontinued ~ above the key U.S. (eBay.com) site. These incorporate the following:


ebay.com" and to acquire a response.Unity across International Sites: Some global sites still have these links or options, but many carry out not. Return eBay handle most worldwide customer assistance in the same infrastructure as U.S. Support, agents helping worldwide users typically indicate that they perform not have accessibility to U.S. Account in their system.

Automated aid Options

The interactive net system is recommended by eBay because that customer service. To usage it, click the "Customer Support" attach at the height of any kind of eBay page. Clicking will certainly send you to the onlinecustomer support page. There you can pick the "Contact eBay" tab and access an automated device that triages client inquiries and also provides links to other tools—or restricted contact information based on the info that the client provides.


Unfortunately, eBay has actually made it an ext and more difficult to reach them quickly, search to pressure buyers and also sellers to rely much more on self-help and their automatically system—an automated system that is naturally unable to provide particular and prompt help. Girlfriend can, however, still with a human being at eBay if you are patient and also willing to be a little flexible around the technique of contact.


Tips for Trying to reach eBay straight

There room basically two realistic choices remaining to shot to with eBay directly.


By Email, v a web Form: To reach eBay customer assistance directly,try the eBay web form accessible native the "Help" page. It will certainly ask you to authorize in, however be careful. Girlfriend may obtain an error message if you already signed in when you opened up the tool. So, you may have to sign out and then authorize in again as you navigate the tool, yet you should be offered a web kind that reaches an e-mail box within eBay"s customer support department. Unfortunately, eBay has started to disregard or provide canned responses pointing to your automated devices in an answer to an e-mail sent this way. That said, the is worth trying.By Telephone: If you space not a pan of telephone customer support, you might just need to bite the bullet and also place a speak to nonetheless. Although live conversation links and email web links used to be scattered with the automatically system, now all options either allude to other tools or come a connect that gives an eBay call number and also pin. If you use these, friend will be able to talk come a human around your issue after an indeterminate organize time.

If the automated system does not provide you a "Have Us contact You" attach for the issue you selected, just re-visit the contact eBay tool and randomly select one more issue — most of castle now lead to a "Have Us speak to You" link, or girlfriend can accessibility that choice at the bottom of the page. Although over there is no guarantee that eBay agents will be accommodating sufficient to address your issue if you originally sought information on a different issue, friend may uncover someone that can allude you in the appropriate direction.


options to Contacting eBay

For numerous issues, contacting eBay straight may not be your best option. The eBay neighborhood is a solid one, and, in plenty of cases, you are an ext likely come get advantageous answers through going to the following:


eBay discussion boards: If your question is category-specific or region-specific, you will certainly probably acquire reasonable assist or answers from human being that tend to know more than eBay"s own customer business representatives by posting ~ above eBay"s discussion boards.

See more: Can I Bring A Ps4 On A Plane ? Can I Bring My Playstation 4 In My Carry

eBay knowledge Base: This is additionally true for eBay"s knowledge Base, formerly referred to as the answer Center, i m sorry is basically eBay"s shadow customer business system, it is provided by the eBay community and a couple of eBay staffers the pop in and also post every therefore often. The expertise Base is basic to usage and much more helpful in many instances than eBay customer service.